Effective Date: January 2, 2026
Your Answer Source (“we,” “our,” or “us”) provides a Voice AI Receptionist and Google Review Management platform (“Services”). This Privacy Policy (“Policy”) describes in detail the policies and procedures regarding the collection, use, disclosure, and protection of your information when you access or use our website and services, including but not limited to the Google Review acquisition assistance and Voice AI Receptionist solutions. By using our website or engaging with our Services, you acknowledge and consent to the practices described herein.
Information We Collect
We may collect and process various types of information, including, but not limited to:
Personal Identification Information: Such as your name, company name, business registration details, job title, postal address, email address, and telephone number, when you voluntarily provide these details through our online forms, communications, or while using our Services.
Technical and Usage Data: Including your IP address, browser type and version, device identifiers, operating system, referral sources, time zone settings, and information on how you interact with our website and Services. This data may be collected through cookies, server logs, and similar technologies to enhance user experience and maintain website security.
Service-Related Information: Information relating to your interaction with our Google review management and Voice AI Receptionist offerings, such as the content of your communications, support requests, call recordings (where applicable, with notice and consent), and other data necessary for the performance of our Services.
How We Use Your Information
We undertake to use your information solely for legitimate business purposes, which include:
Delivering, operating, and improving our Services, including facilitating the acquisition of Google reviews and providing Voice AI Receptionist features tailored to your organizational needs.
Responding to your inquiries, support requests, feedback, and communicating important information regarding your account or our Services.
Customizing our offerings, website content, and communications to better serve your business objectives and enhance your user experience.
Complying with applicable laws, regulations, and industry standards, including legal obligations related to data retention and consumer protection.
Analyzing aggregate and anonymized data for the purpose of research, product development, and service improvement, without identifying individual users.
Sharing and Disclosure of Your Information
We do not sell or share your personal information with third parties for marketing purposes. We may share your information only under the following circumstances:
Service Providers and Partners: With trusted third-party vendors, consultants, and service providers who assist in operating our website, delivering our Services, maintaining security, or conducting business operations on our behalf. All such parties are bound by contractual obligations to maintain the confidentiality and security of your information and to use it only for the specified purposes.
Legal and Regulatory Compliance: When required to do so by law, regulation, legal process, or government request, or to protect the rights, property, and safety of our business, clients, or others.
Business Transfers: In connection with a merger, acquisition, reorganization, or sale of all or a portion of our assets, your information may be transferred as part of the transaction, subject to appropriate confidentiality protections and any applicable legal requirements.
Data Security
We implement administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures may include encryption, secure data storage, strict access controls, regular security assessments, and employee training on privacy practices. While we strive to maintain the highest standards of data security, please be aware that no method of transmission over the Internet or method of electronic storage is completely secure; therefore, we cannot guarantee absolute security.
Your Choices and Rights
You have the right to access, correct, update, or delete your personal information in our possession, subject to applicable law. You may exercise these rights by contacting us directly through the contact information provided below. Additionally, you may opt out of receiving promotional or marketing communications from us at any time by following the unsubscribe instructions in our emails, replying Stop in text messages or by reaching out to us. Please note that we may retain certain information as required by law or for legitimate business purposes.
California "Shine The Light" Law
California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us at [email protected].
Children’s Privacy
Our website and Services are intended strictly for use by businesses and individuals aged eighteen (18) years or older. We do not knowingly collect, solicit, or maintain personal information from children under the age of 18. If we become aware that we have collected personal information from a child under 18, we will take steps to promptly delete such information from our records.
Changes to This Privacy Policy
We reserve the right to amend or update this Privacy Policy at our sole discretion at any time. Any changes will become effective when posted on this page, indicated by the revised effective date at the top of the Policy. We encourage you to review this Policy regularly to stay informed of our privacy practices.
Contact Us
Should you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us at [email protected]. We will endeavor to respond to your inquiries in a timely manner.